The last few years bore witness to a number of significant changes at Legal Aid Ontario (LAO).
As part of its modernization plan, in 2009-2010, LAO closed its network of 51 legal aid application offices and moved to a new service delivery model that focuses on services from 56 courthouse locations, call centre and Internet-based services.
JUST. Magazine, August 2012
Legal Aid Goes Virtual: Help or Hindrance for Access to Justice?